Axis® & Halo® Troubleshooting Information

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Possible Causes

  • Debris around Pilot
  • Loose fuel connection
  • Thermocouple is bent or damaged
  • Gas leak in the line
  • Lack of fuel pressure

Solutions

  • Clean dirty area
  • Tighten connection
  • Contact customer service
  • Check connections
  • Fuel tank is near empty

Possible Causes

  • Gas valve may be OFF
  • Tank fuel is Empty
  • Air in the Fuel Supply
  • Loose Connection

Solutions

  • Turn the Gas Valve ON
  • Replace the Fuel Tank
  • Purge Air from lines
  • Check all Fittings

Possible Causes

  • Fuel Pressure is low
  • Control Valve is not ON
  • Thermocouple is Broken
  • Pilot Light assembly is bent

Solutions

  • Fuel tank is near empty
  • Turn valve on
  • Contact customer service
  • Contact customer service