PrismTM & ApexTM Troubleshooting Information

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Possible Causes

  • Cylinder valve is closed
  • Blockage in orifice or pilot tube
  • Air in gas line
  • Low gas pressure with cylinder valve fully open
  • Igniter fails

Solutions

  • Open valve
  • Clean or replace orifice or pilot tube
  • Open gas line and bleed it (pressing control knob in) for no more than 1 - 2 minutes or until you smell gas
  • Turn cylinder valve OFF and replace cylinder
  • Use match to light pilot; obtain new igniter and replace

Possible Causes

  • Dirt built up around pilot
  • Connection between gas valve and pilot assembly is loose
  • Thermocouple is not operating correctly
  • Anti tilt switch could be faulty, or wires not connected properly

Solutions

  • Clean dirt from around pilot
  • Tighten connection and perform leak check
  • Replace thermocouple
  • Replace anti tilt switch/Connect wire properly

Possible Causes

  • Propane cylinder is frosted over
  • Blockage in orifice
  • Control knob is not in ON position

Solutions

  • Wait until the propane cylinder warms up and becomes unfrosted
  • Clear blockage
  • Turn control knob to ON

Possible Causes

  • Gas pressure is low
  • Outdoor temperature is less than 40ºF and tank is less than 1/4 full
  • Control knob fully ON

Solutions

  • Turn cylinder valve OFF and replace cylinder
  • Use a full cylinder
  • Check burner and orifices for blockage

Possible Causes

  • Dirt or film on reflector and burner screen
  • Blockage in burner

Solutions

  • Clean reflector and burner screen
  • Remove blockage and clean burner inside and outside

Possible Causes

  • Burner has tilted
  • Spiders and insects

Solutions

  • Adjust the position of control box assembly
  • Clean burner and orifices

Possible Causes

  • Bad regulator
  • Spiders and insects

Solutions

  • Change the regulator
  • Clean burner and orifices

Possible Causes

  • Blockage in orifice
  • Spiders and insects

Solutions

  • Clean burner and orifices
  • Clean burner and orifices

Possible Causes

  • Ignition batteries low or faulty. The POWER button has not been pressed for 2 seconds Remote control faulty or batteries low. Cables faulty or loosen.

Solutions

  • Replace batteries. Press POWER button for 2 seconds, release and press again to start ignition. Replace remote control or batteries. Repair or replace.